Seasoned professional with hands-on experience in software quality assurance for a variety of industries. Expertise in cross-department team building to meet or exceed customer expectations. Highly organized, keeping big picture in focus without letting details fall through the cracks.

 

Demonstrated Competencies

• Established energetic, contributing software quality departments in three companies, reducing support overhead and improving customer satisfaction.
• Designed, developed and achieved-top-to-bottom buy-in for defect and enhancement management shortening development cycles, reducing development cost and generating unsolicited positive customer feedback
• Led marketing team that re-wrote and simplified the corporate price book.
• Launched new business unit, positioning company to capitalize on anticipated next wave of technological enhancement resulting in selection as outsourcing service provider for major manufacturer.
• Managed successful installation projects at major metropolitan newspapers.

Professional Experience

Manager of Software Quality Assurance

Bostonpost (acquired by MRI Software LLC)

Property management software for the affordable housing industry
Developed / executed addition of formal quality assurance process and re-engineered company software workflow to support it.

• Created software quality group, and re-engineered company software workflow. Reduced customer-reported defects by 37% and critical defects by 50% at 60 days after release.
• Quality improvement allowed company to increase active customers by 75% with no increase in support staff.
• Introduced HP QuickTest Professional and HP Quality Center, customizing the latter and integrating it with the company’s existing workflow software.

 

Director of Product Assurance and Support

Manger Software Quality Assurance

Senior Project Manager

Unisys

Software supporting editorial/advertising for newspapers worldwide.

Managed three professional groups within Unisys Advertising Manager product development operation: Documentation, Internal Support and Quality Assurance.

• Worked directly with senior-level customer contacts to insure that project delivery goals were achieved.
• Introduced IBM Rational Functional Tester, RequisitePro and ClearQuest, customizing the latter to build a software development workflow system.
• Established full-cycle software delivery, testing and release process for the Unisys Advertising Manager product, including a software delivery and problem-tracking system accessible via the web.
  

Director of Software Quality Assurance

Advanced Technical Solutions 

Software supporting editorial and advertising for newspapers in the United States

Revamped and improved formal software quality assurance process for two product lines.

• Developed, deployed a QuickBase Web 2.0 system to track Help Desk requests, software defects and enhancements and product FAQ – all for both internal project management and customer-focused communication
• Resulting measurable reduction in development overhead
• Introduced IBM Rational Functional tester.

Technical Skills

Proficient to expert ~ HP Quality Center; HP Quick Test Professional; MS-SQL; IBM Rational development tools, including Robot, Functional Tester, RequistePro, and ClearQuest; Intuit QuickBase, Web 2.0 development platform; MS Project Manager; MS Office, all modules on both Mac and Windows platforms.  Significant experience with: Adobe InDesign CS2 and CS3 suite; Rational Rose, Rational ClearCase; Sybase; Oracle; ABT Project Manager; Lotus 123; Lotus Agenda; Sun UNIX;; Harlequin Raster Image Processor, Windows 2000 server; Windows NT server; MacIntosh O/S.