Seasoned professional with hands-on experience in
software quality assurance for a variety of industries. Expertise in cross-department team building to meet or
exceed customer expectations. Highly organized, keeping big picture in focus
without letting details fall through the cracks.

Demonstrated Competencies
- Established energetic, contributing software quality
departments in three companies, reducing support overhead and improving
customer satisfaction.
- Designed, developed and achieved-top-to-bottom buy-in
for defect and enhancement management shortening development cycles, reducing
development cost and generating unsolicited positive customer feedback
- Led marketing team that re-wrote and simplified the
corporate price book.
- Launched new business unit, positioning company to
capitalize on anticipated next wave of technological enhancement resulting in
selection as outsourcing service provider for major manufacturer.
- Managed successful installation projects at major metropolitan
newspapers.
Professional Experience
Manager of Software Quality
Assurance
Bostonpost (acquired by MRI Software LLC)
Property management
software for the affordable housing industry
Developed / executed addition of formal quality assurance process and
re-engineered company software workflow to support it.
- Created
software quality group, and re-engineered company software workflow. Reduced
customer-reported defects by 37% and critical defects by 50% at 60 days after
release.
- Quality
improvement allowed company to increase active customers by 75% with no
increase in support staff.
- Introduced
HP QuickTest Professional and HP Quality Center, customizing the latter and
integrating it with the company’s existing workflow software.
Director of Product Assurance and
Support
Manger Software Quality Assurance
Senior
Project Manager
Unisys
Software supporting
editorial/advertising for newspapers worldwide.
Managed three
professional groups within Unisys Advertising Manager product development
operation: Documentation, Internal Support and Quality Assurance.
- Worked
directly with senior-level customer contacts to insure that project delivery
goals were achieved.
- Introduced
IBM Rational Functional Tester, RequisitePro and ClearQuest, customizing the
latter to build a software development workflow system.
- Established
full-cycle software delivery, testing and release process for the Unisys
Advertising Manager product, including a software delivery and problem-tracking
system accessible via the web.
Director of Software Quality
Assurance
Advanced Technical Solutions
Software supporting
editorial and advertising for newspapers in the United States
Revamped and
improved formal software quality assurance process for two product lines.
- Developed,
deployed a QuickBase Web 2.0 system to track Help Desk requests, software defects and
enhancements and product FAQ – all for both internal project management and
customer-focused communication
- Resulting
measurable reduction in development overhead
- Introduced
IBM Rational Functional tester.
Technical Skills
Proficient to expert ~ HP Quality
Center; HP Quick Test Professional; MS-SQL; IBM Rational development tools,
including Robot, Functional Tester, RequistePro, and ClearQuest; Intuit
QuickBase, Web 2.0 development platform; MS Project Manager; MS Office, all
modules on both Mac and Windows platforms.
Significant experience with: Adobe InDesign CS2 and CS3 suite; Rational
Rose, Rational ClearCase; Sybase; Oracle; ABT Project Manager; Lotus 123; Lotus
Agenda; Sun UNIX;; Harlequin Raster Image Processor, Windows 2000 server;
Windows NT server; MacIntosh O/S.